As a software engineer, I’m usually buried in code, diagrams, and logs. But every so often, there’s a moment where I get to zoom out and see how all the pieces—products, people, and technology—come together.
I’m Phong Lee, and this general announcement post is my way of sharing what’s been happening behind the scenes: what we’re building, what we’re learning, and where we’re heading next.
What we’ve been building
Over the past months, our teams have been working on:
- Smarter automation powered by AI to reduce repetitive work.
- Improved dashboards and analytics so our customers can see what’s happening in real time.
- Faster, more reliable experiences through performance tuning and infrastructure upgrades.
From my seat, this has meant:
- Designing and refining APIs.
- Pairing with teammates to debug tricky edge cases.
- Turning customer feedback into technical plans and features.
How we’re improving the experience
We’ve made several changes aimed at making our products more helpful and enjoyable to use:
- Clearer onboarding flows so new users can see value faster.
- Better documentation and in-app guidance for advanced features.
- More robust error handling so failure states are understandable, not mysterious.
One of my favorite recent wins was watching a customer use a feature we had only seen in prototypes a few weeks before—and hearing them say, “This is exactly what we needed.”
Our focus for the coming months
Looking ahead, we’re concentrating on three themes:
- Reliability at scale – making sure our systems stay fast and stable, even as usage grows.
- Deeper insights – helping users not just see data, but act on it confidently.
- Thoughtful AI integration – using AI where it genuinely helps, not just as a buzzword.
From an engineering perspective, this means:
- Tightening observability and monitoring.
- Iterating quickly on features based on real usage.
- Collaborating closely with product, design, and customer teams.
A note of appreciation
None of this happens in isolation. I’m constantly inspired by:
- Teammates who obsess over the little details that make a big difference.
- Customers who share honest feedback and push us to do better.
- Leaders who give us room to experiment, learn, and improve.
As we continue to ship new features and improvements, I’ll keep sharing these updates from the engineering side. If you’re curious about how something works or why we built it a certain way, I’d love for you to follow along with our future posts.
There’s a lot more coming—and I’m excited for what we’ll build next together.